Cancellation and Refunds

Kundli 360 sells digital readings that are generated and delivered the moment you ask for them. Because of that, payments are not refundable. You can stop future charges at any time, and this page explains how.

Cancelling

You can cancel at any time. There is no cancellation fee and no notice period. Cancelling stops the autopay mandate, so nothing is charged again.

• In the app. Menu, then Manage plan, then Cancel plan.
• If you subscribed through Google Play or the App Store, cancel through that store’s subscription settings, since the billing relationship is with them.
• By email. Write to contact@kundli360.ai from your registered address and we will cancel it for you within one working day.

What happens after you cancel

• You keep full access until the end of the period you have already paid for.
• Wallet credits you already hold stay in your wallet and do not expire when a plan ends.
• Your charts, profiles and conversation history stay in your account. You can take a plan again later without losing any of it.
• Nothing further is charged.

Refunds

We do not offer refunds on any payment: the one-time setup charge, plan charges, or wallet recharges. This includes unused daily questions, unused call minutes and unspent wallet balance.

Please cancel before your next billing date if you do not want to be charged again. A charge that has already been taken cannot be reversed on request.

If something was not delivered

This is the one case we do act on. If money left your account and you did not receive what it paid for, that is our error and we will correct it:

• A payment was taken but your wallet or plan was never credited.
• You were charged twice for the same purchase.
• A charge was taken after you had already cancelled.
• We discontinued a paid feature during a period you had already paid for, in which case we refund the unused portion. This one is also promised in clause 8 of our Terms; it is listed here so the two documents do not disagree.

Write to us with the payment reference and we will investigate. Where a charge is confirmed as taken in error, we return it to the original payment method.

Purchases made through an app store

If you paid through Google Play or the Apple App Store, that store owns the transaction and its own policy applies. Please raise it with them directly; we cannot reverse a store purchase from our side.

How to reach us

Email contact@kundli360.ai with your registered mobile number and the payment reference.

• We reply within 24 hours.
• We aim to resolve a confirmed billing error within 5 to 7 working days. Your bank may take longer to show it.

Contact

Auraveda Technologies Private Limited
Ground Floor, R227, Jal Vayu Vihar, Sector 21, Near Noida Head Post Office, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India
contact@kundli360.ai
Monday to Saturday, 10am to 7pm IST